faq

Printing/Scanning

Do you have a minimum order size?
Yes, in order to keep our operation sustainable, we have a $100 minimum order size.

What does "print ready" mean? How do you want me to send you my files?
We like files at 300dpi at the intended print size. If you have a file that is 150dpi at 4x6 but you want to print it 8x10, you will need a larger file. We would like a file that is 300dpi at 8x10. Please send your files via wetransfer.

What is the typical turnaround for an order? Is there a way to get it done faster?
For single prints, it usually takes 3-5 business days. For scans, it depends on the current flow of work. 1 week is usually a good amount of time to get a scan done. Frames will vary, we often have a few pre-made which can be turned around very quickly. Otherwise, standard turnaround for a frame is 2-3 weeks. If you have a deadline you are working with, please let us know.

Do you offer rush services?
Yes we do, please let us know what your timeline is like. There are often rush charges associated with work that is turned around quickly.

Do you offer pick ups/deliveries?
Yes we do, please inquire with detail on your location and your timing and we will do our best to accommodate. We currently offer these services in and around Los Angeles.

How do I partially pay an invoice?
When we send an invoice to your email, click on Review & Pay. In the fields to enter your payment details, there will be one with the total amount due. This is an editable field, and you can change the amount that you pay.